Case study

ISG

Delivery of online training to raise quality and to lower business costs

  • Headquarters

    Nottingham

  • No. of employees

    ca. 2900

  • Industry

    Construction

  • Area served

    Europe, Middle East

Overview

ISG is a construction services company that delivers places that help people and businesses thrive while being focused on delivering smarter and more resilient places of tomorrow.

Challenge

In 2017 ISG embarked upon an in-depth business analysis. As a result, five key business areas were identified where significant improvements in both quality and savings could be achieved. These improvements would be achieved through more rigorous adherence to existing workflows and audit trails.

One of the key goals was to deliver a range of training to employees. While the more practical elements of the training would be delivered face-to-face in the classroom, by experts from partner trade associations, Elearning East were approached to provide expertise and support for those parts of the training that could be delivered in an online context.

Moreover, the online training would be hosted on a brand new, company management system (CMS). Employees would need help and support in performing day-to-day actions on the new system.

Solution

Together, ISG and Elearning East reviewed ISG’s PowerPoint training notes, and developed an outline of how it could all be formed into coherent courses that would work in the online context.

Elearning East gave advice on how best to prepare scripts and training notes for delivery online, where the trainer and learner are not in direct contact.

Using standard video and audio editing tools, Elearning East prepared all the video and audio elements for inclusion in the courses. Then, using Articulate Storyline 360 software, we combined that video and audio narration with into an attractive, clear, brand-compliant and, most importantly, effective online courses, which are to lay the foundations for later classroom-based practical workshops.

The narrated slides also feature subtitles (closed captions) which increases accessibility. The courses are all SCORM-compliant, meaning that each user’s progress can be tracked by ISG’s new SCORM-compliant learning management system (LMS).

In addition,we created short narrated and annotated screencasts to demonstrate how to perform common key tasks. These videos ease the pain of learning how to work with a new CMS, and are easily accessible by visiting the CMS’s How to use CMS help and support area. Again, Elearning East used the Articulate 360 software suite to record a user performing each task, to annotate the screen, to incorporate the narration, and finally to output the videos in MP4 format for upload to the CMS.

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Summary

The learning interventions have had very wide exposure within the business and have provided a significant contribution to awareness around the management system and quality procedures.

Work on these modules led to a continuing relationship between ISG and Elearning East, including creation of further elearning modules that covered internal IT systems and processes.

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